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Social Business Software - Strategy & Implementation
Social Business Software (SBS) provides a platform for you to develop & nurture your customer, partner, or employee communities. Social networking software utilizes features such as wikis, forums, chat, and blogs to facilitate a two-way conversation with a set of individuals. Companies develop communities to share, learn and collaborate thus forging a relationship that extends far beyond a transaction. |
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ELS Services
Every community is unique and multi-faceted. Your SBS implementation should be tailored to the needs of the community, embody the desired brand experience, and support well-defined business objectives. ELS has developed a specialized methodology that helps companies design, deploy and support measurable, successful communities. We consult with company leaders and community influencers to develop a community strategy with goals, a measurement plan, and valued features. The strategy is further detailed into a design specification that provides guidance through development and user acceptance testing. ELS helps a company understand and plan for the support of a community from support desk, content management, user administration, and moderation.
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Strategy & Architecture
